Account Director

Purpose of the job

The Account Director is responsible for the development and nurturing of the account. The role is essential in strengthening relationships with the client and identifying growth opportunities for the business by ensuring the client is aware of and understands the full range of services offered by HH Global.  The Account Director will take full responsibility for the strategic and operational managements of the account, whilst managing key projects ensuring all work is completed in line with the SLA whilst developing a network of suppliers and managing their performance.

This role involves the co-ordination of provision of services and ensuring that the quality of service meets the client’s expectations. A strong understanding of contracted terms and service levels is required, as well as taking ownership for overall financial performance of an account.

Key responsibilities

• Working closely with Global Account Director to deliver Account Strategic plans
• Develops strong relationships with senior key decision makers
• Maintains a comprehensive knowledge of the clients; business and sector
• Ensuring that the contract is managed in line with our contractual responsibilities
• Manages overall financial performance of the account, risk analysis and remedy
• Working with Commercial, Purchasing and Business Development teams to identify new business opportunities, engaging and implementing these services
•  Carrying out and following-up on customer satisfaction surveys
• Regular Management Information reporting and production of account relationship plans
• Ensuring that activities comply with the Company’s policies and procedures.
• Identifying risks to the account and putting in place strategies to manage these risks.
• Contract review and renewal
• Responsible for budgeting and financial reconciliation, variance reporting and P+L activities
• Managing costs and operational problems
• Presenting at board level to internal and external stakeholders
• Operates effective two way communication with direct reports
• Identifies areas of business resource risk and works to structure teams to ensure balance
• Management of aged debt, including recovery and elimination
• Optimise account gross profit
• Responds positively and promptly to client requirements and instils in others a passion to exceed client expectations
• Manage account performance against target and assume responsibility for your team

Knowledge, Skills + Experience

• Strong knowledge of Print, POS and Promo
• Experience of managing department financials
• Highly skilled at dealing with key stakeholders
• Strong organization and time management skills
• Ability to nurture and develop relationships with all stakeholders
• Able to present account planning and strategy for retention, growth and added value
• Demonstrable track record of successful client and contract management
• Can anticipate internal and/or external issues which will impact own business units and teams and able to develop contingency plans to manage such issues

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