Consultant, Client Services

Client Services Consultant (CSC) is responsible for the efficient delivery of Magnit’s services to our clients. Located on-site, this position will work closely with vendors, client hiring managers, and cross-functional teams, utilizing our award-winning software, WAND to ensure smooth service delivery.

What You Will Do:

• CSC is responsible for the day-to-day delivery of Magnit’s products/services ·
• The CSC must maintain quality client service and day to day site operations, with a primary focus on meeting contractual deliverables as outlined in the Scope of Work ·
• Depending on the size of the team, the CSC scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines ·
• Maintain an updated SOP “Standard Operating Procedures” for day-to-day procedures so that operations functions efficiently ·
• Implement new processes or enhance current processes to strengthen efficiencies for Payroll desk: · 
• Ensure required screenings and pre-employment checks take place in line with client requirements, conduct orientation for all new workers; maintain accurate and complete Magnit VMS records ·
• Handle critical Employee Relations issues, requesting support and guidance as required ·
• Resolve and follow-through, in a timely manner, all issues related to the worker ·
• Escalate to the OM/PM any serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or issues that require the involvement of senior Magnit resources.
• For Staffing desk: · Facilitate the fulfilment of temporary requisitions through Magnit’s systems (Magnit VMS) and efficiently manage the relationship/interaction of staffing desk suppliers and managers ·
• Proactively meet with hiring managers to qualify requisitions and convey relevant information to approved suppliers to empower them for success ·
• Resolve and follow- through, in a timely manner, all issues related to the worker, manager and staffing agency For SOW: ·
• Triage new onboarding requests and partner with internal team to determine the appropriate route; interface with vendors and client services team on all engagement activities, including creation, review, and validation of documents as required ·
• Partner with Contractor Compliance Services team on required engagement/worker assessment; perform data validation and entry into Wand and/or client systems as needed ·
• Support hiring managers and/or Procurement for competitive bidding requests through their preferred supplier list as needed ·
• Actively engage client and vendor participation, including training sessions and roundtables if applicable, etc

What You Will Need:

• A customer-oriented, self-motivated critical thinker with a “Can-Do” attitude! ·
• bachelor’s degree in a relevant discipline ·
• 5+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferred ·
• Strong communication skills with the ability to connect effectively across all layers of the organization
• Department/location updated to newly created I-CSI