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Operations Analyst

Kensington, London, UK Req #775
13 June 2024

Headquartered in London, CACI Ltd is a wholly owned subsidiary of CACI International Inc., a publicly listed company on the NYSE with annual revenue in excess of US $6.2bn and employing approx. 22,000 people worldwide.

CACI Ltd is an international data and technology consultancy with £154m turnover and 1100 employees. We are passionate, progressive and unafraid of challenge; our mission is to use technology and data-driven insight to make a commercial difference.

We provide expert advice and hands-on system management to help our national and global clients get the most from technology and data. We use innovation wisely to deliver well thought-out digital solutions and software.

CACI's Information & Management Solutions division provides a range of software, Consultancy and managed services to clients. With experience and understanding of systems integration, analytics and secure cloud and managed services, we help clients improve operational processes, gain greater insight into their business and reduce costs.

From data integration, web reporting and activity-based costing to mobile working, telecom operational support systems and online transactional solutions, we help our clients to understand their business, manage performance and deliver value for money services to their customers.

Job Summary:


As the Operations Analyst working in Digital Experience, a division of CACI Limited, you will be a key member of a high performing team. This is an exciting role which involves handling the day-to-day operational and finance tasks within the business unit.  The role reports to the Senior Management Accountant, whilst acting as a liaison point with stakeholders across areas of the business such as Sales, Delivery, Finance and Management. You will also interface with the Chief Digital Officer on business planning activities.


Key responsibilities:


The specific responsibilities that relate to this role include but are not limited to:



  • Provide support to the Sales & Growth team to review and track sales opportunities in the company CRM/ERP system. Ensure accurate and timely flow of information within agreed service levels.
  • Provide CRM/ERP support, as and when required, ensuring it is kept up to date with customer & prospect records as well as contact details to enable efficiency across our teams.
  • Work with Finance in setting up Sales Orders and Projects on company systems, allocate resources and their rates accurately.
  • Work with our Delivery teams managing operational workflows and processes across the BU.
  • Run standard reports within the ERP system, identify any potential pipeline or delivery issues as well as ensure that any necessary adjustments happen in a timely manner.
  • Responsible for weekly and monthly timesheet management of the business unit.
  • Responsible for suppliers’ and contractors’ management, including onboarding, IR35 assessments and invoice approvals.
  • Build knowledge of the client accounts and proactively provide support to sales and delivery teams as required.
  • Help implement changes and develop new processes as required to be able to better manage the information flow and remove inefficiencies.
  • Assist with annual internal and external audits and auditor enquiries.
  • Support the onboarding and training of new starters to the team, including CRM/ERP support for all teams.
  • Support with General Ops & Admin of the business unit, including team events and overall business planning, operational and KPI tracking.






  • Be part of the month end close processes and support the Senior Management Accountant in interpreting key performance metrics.
  • Analyse unbilled balances and querying possible resolutions with the wider team and ability to explain remaining unbilled balances to senior management.
  • Assist with revenue forecasting, project profitability, team utilisation and cost modelling.



Required Skills and Experience:


  • Experience working with an ERP system and be keen to understand how the reporting is run to improve the efficiency and accuracy of the data (NetSuite & PowerBI knowledge preferable).
  • Knowledge of Microsoft Excel at Intermediate/Advanced levels with skills such as pivot tables, vlookups, macros etc.
  • Attention to detail – able to notice or look for discrepancies among a large data set.
  • Ability to prioritise highest value work – when competing deadlines exist.
  • Written and oral communication skills – able to build rapport with internal and external stakeholders.
  • Problem solving and facilitation – able to respond to enquiries and offer resolution of project accounting issues.
  • Time management skills – able to work to deadlines and cope with many conflicting demands during month end.
  • An analytical mindset is essential for this role.
  • Experience of working in a fast-paced operations environment with deadlines.

We are committed to creating a diverse environment and are proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Successful candidates must have the right to work in the UK.

Other details

  • Pay Type Salary
  • Job Start Date 02 July 2024
Location on Google Maps
  • Kensington, London, UK