Ocean Freight - Import Coordinator

Import Coordinator| Full time| Office Based | Southampton.

You will be experienced in managing the import process from start to finish, enjoy the detail and be meticulous in your planning, have strong communication skills and be able to build strong working relationships across the business.

THE SALARY

Competitive depending on experience.

REWARDS & BENEFITS

We’ll support your development; help you grow and also offer you a package that includes:

• Competitive Annual Leave
• Reward Gateway – access to significant savings and cashback on 900+ top retailers, from groceries to wellness products, travel and much more!
• Employee Recognition Scheme
• Excellent Pension Scheme
• Life Assurance
• Cycle Scheme

We promote a culture which encourages innovative ideas, and we appreciate your talent is key to our success!

KEY RESPONSIBILITES:

• Complete the custom procedures with total accuracy ensuring that deadlines are met both internally and those defined by customs.
• Generate accurate invoice to client for all shipment related charges.
• Obtain and communicate internally and externally all necessary information to ensure correct measures are in place and customer needs are met.
• Manage customer issues and the ability to deal with minor issues, disputes, or complaints.
• Ensure documentation is UpToDate, loaded correctly and make Team Leaders aware of any issues that may arise.
• Proactively action duties on a daily basis, supporting the team during times of absence or holidays.
• Attend customer meetings and identifying areas and services we can sell to our existing clients.
• Assist with staff training, sharing knowledge within the team and continually improving processes.
• Any other duties as required by management for the smooth and efficient operation of the department.

OUR IDEAL CANDIDATE WILL HAVE: 

• Qualifications. A Level 2 in English & Maths is desirable but not essential.
• Experience. As an experienced Import Coordinator, you will have a good working knowledge of CNS, Destin8, CHIEF, Sequoia &/or Ricardo. Understand the terms and endorsements of BOL's. Show an awareness of how LIMA works & how SCM operate. Have a strong working knowledge of Home Use / CFSP / Warehousing / Bonds / T1's / NCTS, understand incoterms and associated freight rate calculations, profiles and rates.
• Communication. Show us that you have excellent communication skills, spoken and written and have the ability to engage and communicate with audiences made up of a diverse background across all areas of EV Cargo.
• Influence & Persuasion. You will have the ability to effectively build excellent working relationships with work colleagues and our customers.
• People & Self Development. You will have the ability to work effectively as part of a team, or work on your own initiative, be organised, be able to handle difficult situations and ensuring you are meeting tight deadlines.

If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for! 

We would like to see you grow and progress within a growing company.