Account Manager

Purpose of the Job

We have a new and exciting opportunity for an Account Manager to join the team working for an international sports retailer. Our client, is focussed on market position in a competitive and innovative retail environment and needs us to support, enhance and drive the success of their in-store execution.

The Account Manager will work within the South Cluster team to ensure that client campaigns are managed from creative through to delivery or installation, on time and against operational and financial business targets. You will work closely with clients, suppliers and internal contacts to deliver services to our customers professionally, to specification and on time. You will develop and maintain a strong relationship with key client stakeholders at all levels and you will propose and deliver all company solutions. 

We are seeking a retail focussed individual with production management experience (particularly around special executions/shop in shop/window display) and with a proven track record in delivery of client solutions to demanding timelines and objectives.

Key Responsibilities

• Provide technical input and advice on print projects as required..

• Take the lead in the project and campaign management of retail projects from initial brief, through sourcing, project management and delivery or installation
• Work with our client, client’s agencies and HH Global supply chain to provide seamless project management across communications, ways of working, sustainability and sourcing
• Managing client communication and ensuring projects are kept on track
• Implementing operational processes to increase team productivity and efficiency
• Delivering operational excellence and a high standard of execution in line with agreed service levels
• Identifying areas of operational improvements aligned to client objectives with the market and peer group of cluster leads
• Take ownership of and resolve operational issues with a ‘can do’ attitude at all times
• Build and maintain excellent relationships with key contacts
• Provide technical input and advise on projects aligned with high quality standards
• Onboarding and training new team members as required
• Work as part of the EMEA client account team to share best practice and build networks across markets

Skills, Knowledge + Experience 

• Naturally builds and maintains rapport with the client
• Strong communicator, able to balance the operational detail with exec summaries for different audiences
• Experience of working with brand marketing teams and able to demonstrate a common language and goals
• Experience of managing and delivering In Store activation campaigns in sports/fashion retail environments
• Co-ordination of a complex supply chain to deliver multi-disciplined products in a single campaign
• Client service management experience, ideally with time spent working on the client site
• Efficient time/project management overseeing processes, priorities and costs at all times
• Passion for retail, thriving in a fast-paced environment
• Technical expertise surrounding retail installations, providing input during briefings to achieve optimum solutions
• Proficient in creating solutions based on the campaign needs, and aligning to the overall HH Global account strategy
• Passion for quality and sustainability
• Confident in managing financial data aligned to the agreed commercial model
• Highly proficient in excel and the MS suite