CSO Production Manager - Softlines

Key Responsibilities

Subject Matter Expertise

• Analyse client brief with client team and input as a key subject matter expert before translating brief into technical RFQ for suppliers
• Carry out supplier offers analysis in order to ensure competitive pricing and lead-time
• Liaise with suppliers and the CSO Technical Adviser to optimise product and packaging and ensure production is planned in the most cost effective manner to provide savings to client
• Liaise with client team to get feedback once the tender is submitted, making one’s best endeavour to bring improvements as needed
• Ensure knowledge and technical expertise in the category is continuously up to date to provide the Central Sourcing Office with cutting edge expertise
• Liaise continuously with internal and external stakeholders to remain informed of the latest industry innovations 

Supplier Relationship Management 

• Develop a right-sized, right capability supply base to meet the diverse needs of our clients, filling the gap in the existing supply base
• Build and maintain relationships with suppliers
• On-board selected suppliers onto HH Global’s SRM software and technology platform
• Support the process around vendor contracts and negotiations with Hong Kong office
• Ensure the selected suppliers meet our clients’ quality standards, timelines and corporate and social responsibility, and work towards continuous improvement, sustainable cost reduction and innovation
• Prepare business continuity plans to ensure the security of supply
• Develop and implement KPI’s to measure supplier performance in collaboration with the Strategic Sourcing team
• Develop new supply categories as needed to support business development activity
• Explore new technologies in material / production which can help underpin HH Global’s values in regard to sustainability

Quality Assurance 

• Take full responsibility to deliver high quality, safe and regulatory compliant goods and to reduce risk to the business of incorrect or sub-standard products being delivered
• Align supplier’s ability with client expectations, anticipate any issues that may arise due to tolerance in the production process or technical difficulties
• Work with the CSO Quality & Compliance team to develop appropriate QA documentation for each project and have it signed off by both the client and the supplier
• Work with the CSO Quality & Compliance team and our 3rdparty QC & testing service provider to perform the Central Sourcing Office’s Quality Assurance process for each project to ensure prototypes, production sample and finished goods meet client’s quality expectations and safety and regulatory compliance 

Process 

• Strictly follow the company’s policy and procedure, especially in regards to the use of the company’s technology platform
• Ensure all internal and external stakeholders comply with the way of working and processes
• Follow up with external stakeholders to collect necessary documentation and contracts
• Identify opportunities for continuous process improvement and share them with the team to ensure the most efficient way of working is being adopted 

Knowledge, Skills + Experience

• In-depth production knowledge in the Bags category and a minimum of 5years’ experience within the Bags marketplace
• Strong understanding of the Promotional items industry
• Established suppliers’ network in the Bags category
• Experience in the production of promotional bags is a plus
• Good communication skills working alongside suppliers and the CSO Technical Adviser to define the best construction, materials and manufacturing process
• Self-motivated with the ability to work to a high technical level under pressure and be a good team player
• Excellent project management skills with the ability to develop realistic and comprehensive sourcing timetables
• Strong organisational and time management skills with the ability to multi-task and prioritise work
• Experience working in a global organisation and supporting the global team
• Excellent written and verbal communication skills
• Excellent client facing and communication/influencing skills
• Strong commercial acumen
• Strong negotiation skills
• Attention to detail and problem solving skills
• Proficiency in MS Office (MS Excel, Word and PowerPoint)
• Fluent English and Mandarin
• Exceptional personal integrity