Field - Territory Leader

From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers… we're New Look. 

Our purpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we’re customer-obsessed and we work as one. 

It's a busy and exciting time for the brand and we’re on the hunt for a Territory Leader to join our growing Republic of Ireland Territory. 

The Territory Leader plays a key role in driving the strategic and tactical execution of the Omnichannel Territory strategy within their assigned customer catchment or geographical area. This leadership position provides clear direction and visionary guidance to store teams, ensuring their alignment with the company's broader business objectives.

Key responsibilities include leading the business, people, trade, and portfolio strategies within the territory, ensuring these are integrated into daily operations. The Territory Leader inspires and empowers store teams to consistently deliver exceptional customer experiences, foster a positive team culture, and contribute to profitable growth.

This role is critical in shaping and executing strategies that not only benefit customers and teams but also ensure sustained profitability for the business.

The role is fully accountable for fostering an inclusive culture that is aligned to our brand values:

Customer Obsessed, Play to Win, We Are One, It Starts with Me

The Role:

• Lead an omnichannel Territory strategy aligned to the wider market strategy to deliver agreed OKR’s and drive profit through robust P&L control.
• Territory strategy includes:
  • Business Planning (Trade forecasting, process & risk management)
  • Trade plan (Customer, marketing, space & ranging)
  • People strategy (Engagement, succession, productivity & efficiencies)
  • Portfolio Strategy (Customer & commercial data)
  • Customer acquisition & engagement strategy (C Sat, insight, ecommerce catchment data)
• Territory strategy should always use both on and offline data to inform decisions
• Accountable for the leadership and engagement of our store teams
• Deliver all business operational and trade activity across all stores within the Territory
• Quarterly and periodic review of Territory strategy with all relevant stake holders & business partners including:

- Customer/Central operations / Trade & VM  / BMD / Property / People / Compliance / H&S / Finance / Loss Prevention to review tactical execution and opportunity

• Provide weekly feedback to influence trading opportunities
• Complete output focused visits in store/remotely to demonstrate sound leadership across the Territory
• Personal responsibility to adhere to all road safety measures

About You:

• Adhere to all company policies and procedures
• An understanding of our customer demographic within the Territory
• Exceptional track record in leading successful teams through a people-first approach
• Role model an omnichannel culture throughout the organisation
• A track record of influencing stakeholders (up to and including director level) on complex and potentially difficult matters
• A Customer first, commercial attitude
• Demonstrates strong and effective situational leadership
• Encourages healthy work life balance, supporting their team to do the same
• Exceptional communication skills
• High emotional intelligence and integrity, able to challenge and accept challenge in a professional manner
• Role models and takes a proactive approach with own self-development
• Solution focussed and innovative, ability to think on feet and react to changes with pace in an ever-changing environment
• Strategic thinker, able to set long term vision and switch between both short- and long-term activities

Being part of the New Look Team means you get access to a great range of benefits & perks …

👗   You’ll *love* our generous staff discount – 40% off for you and a loved one, and 25% off for up to 12 friends and family members!

🛍     Get special access to hundreds of discounts from top retailers and gyms, along with free workout classes, on our rewards platform Runway.

💰    Plan for you retirement while you work with our contributory private pension scheme.

💰    We’re all about celebrating our success, so we have a profit-related bonus scheme.

🚓     Upgrade your commute with our company car allowance – you can use it to buy, lease or fund your current vehicle.

🧸    Our family-friendly policies include enhanced maternity, paternity and adoption leave, and shared parental leave.

👩🏻‍⚕️ Receive quick access to consultations and treatments with AXA Private Medical Scheme, paid for by us.

✈   Big trip on the cards? Unlock extra leave with our buy more holiday scheme.

🎈  Celebrate YOU! Enjoy an extra paid day off on your birthday each year.

🚲   Do your bit for the environment and save money with our Cycle2Work scheme.

🚆   Spread the cost of your commute with interest-free season ticket loans.

🥣   Running late? No worries, enjoy a free breakfast on us!

❤     We're proud to partner with the Retail Trust and Fashion & Textile Children's Trust

Please note – these benefits and perks are non-contractual and may be changed from time to time.

   
Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process.