Land Rights & Compensation Advisor - Administrator

Administrator  

Stockton-on Tees TS18 3TU

Full Time 

Summary

Our client, an electricity distribution company based in Stockton-on Tees TS18 3TU is looking for a proficient Administrator to join their Wayleave Department.

The successful candidate will form part of a busy team who are responsible for the maintenance and processing of new and existing consents for over 60,000+ landowners and for delivering high quality customer service to both internal and external customers.

The role is an excellent development opportunity and has a pay-point based Framework which is linked to competence, performance, knowledge & experience, which is measured against set criteria. This allows the successful candidate the opportunity to be rewarded for continuous improvement and great performance.
 

You will be responsible for acquiring simple wayleave consents, payment re-assessments, and simple planning submissions, as well as completion of work-flow management tasks. Environmental and landowner searches are required for numerous projects, along with the processing of land damage and compensation claims.

You will also be required to support the Wayleave Officers by speaking to their customers and landowners about the progress of new connections and land rights.

This is a busy and fast paced team which receives multiple enquiries each day from Landowners, Agents, Solicitors, Developers, Local Authorities and Engineers relating to our existing consents and current projects and you will be required to respond to these effectively.

The hours of work are Monday to Friday 8:30am and 4:40pm.

Interviews will be taking place on Wednesday 17^th July.

Please only apply if you able to attend on this day between the hours of 0930 to 1500.

Some of the key deliverables in this role will include: 

• Answering customer/landowner telephone & e-mail enquiries
• Completing simple legal agreements and compensation payments – Training will be given
• Completing landownership and environmental searches – Training will be given

What we’re looking for:

An experienced Administrator working to strong administrative or customer service background, the ability to problem solve, prioritise requests and you must thrive under pressure.and with the utmost regard for customer service this is a role for you.

You will hold current qualifications to work as a Administrator including;

• Competent in the use of Microsoft Word, Excel
• Excellent communication & Customer Service
• Attention to detail, Highly organised and analytical
• At least 5 GCSE’s (inc, English & Maths)

Desirable Requirements

• Previous Customer Service knowledge and experience
• Experience of the legal system
• Ability to handle multiple enquiries

Benefits:

We're always evolving our benefits to ensure we're attracting and retaining great people.  Some of what you can expect includes: 

• Competitive Salary on offer
• 25 Days Holidays plus Stats
• Pension with a leading provider and up to 8% employer contribution
• Personal Wellbeing and Volunteer Days
• Private Medical Insurance
• Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice)
• Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes.
• Personal development programme

If successful for the role, you will be based on site with our client – By applying for this vacancy you hereby give consent for your CV and details contained within to be submitted to our client as part of the assessment and selection process

Next Steps: 

As a business, we’re on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation.  

We’ll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. 

About Us: 

We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. 

Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. 

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.