Finance - Accounts Assistant

Job Title:          Accounts Assistant

Reports to (title):    Management Accountant                       

Department:    Finance

Business unit:         NVS

Prepared by:    LAL

Date:                       August 24 

Main purpose of the role

The Accounts Assistant will play a vital role in supporting the finance team by managing administrative tasks, responding to customer queries, and assisting with HMRC/Customs documentation. This position is critical to maintaining efficient credit control, improving customer service, and ensuring smooth operations in the sales ledger department.

Key Responsibilities

Customer Account Management:

• Set up and update customer accounts.
• Respond to customer queries via phone and email.
• Monitor and resolve customer queries promptly.

Credit Control Support:

• Assist with overdue debt reduction and credit limit management.
• Help organize and maintain credit control records.
• Support adherence to and improvement of credit control processes.

Sales Ledger Administration:

• Provide administrative support, including invoicing and payment processing.
• Ensure accurate sales ledger entries and timely reconciliation.
• Manage phone mailbox and ensure timely responses.

HMRC/Customs Documentation:

• Handle HMRC and Customs documentation compliance.
• Manage imports/exports records.

General Support:

• Provide coverage during absences and assist with other administrative tasks as needed.

Personal attributes:Detail-oriented, proactive, reliable, adaptable, team player, strong communicator, customer-focused, problem solver required to fulfil the role

Experience

• Previous experience in an accounts or administrative role is preferred.
• Familiarity with basic accounting principles and office procedures.
• Experience in customer service or client-facing roles is a preferred.

Knowledge/Qualifications

• Knowledge of HMRC/Customs regulations and compliance requirements preferred
• Familiarity with credit control processes and sales ledger management.

Skills/Abilities

• Attention to Detail; High level of accuracy in managing accounts and documentation.
• Communication Skills; Excellent verbal and written communication skills to interact effectively with customers and internal stakeholders.
• Organizational Skills; Ability to manage multiple tasks and prioritize effectively to meet deadlines.
• Problem-Solving; Strong ability to address customer queries and resolve issues promptly.
• Technical Proficiency; Familiarity with accounting software and Microsoft Office Suite, particularly Excel.
• Team Player; Ability to work collaboratively within a team and support colleagues as needed.
• Customer Service Orientation; Commitment to providing excellent customer service and maintaining high standards of customer interaction.