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Hyderabad, Telangana, India ● Req #82005 September 2024Job Purpose The L2 Support Analyst, Network and Telephony role will act as the last line of support for all incidents, requests, problems and changes associated to their area of infrastructure whilst also providing guidance, mentoring and cover to analysts and Heads of respectively. The role is essential to the organisation and will be seen as a technical expert within their field, this would result in extensive involvement in project planning for future services as well as maintenance ...Read more about L2 Support Analyst, Network and Telephony INDMore
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Job Purpose The key purpose of this role is to restore normal service operation as quickly as possible to minimize the impact to business operation due to an incident. The role involves handling major incidents, review Incident Management process performance and management level reporting of the metrics and stats pertaining to this process. The person fulfilling this role may need to travel to UK or Internationally as expected by the IT or Business for reporting automation, supporting ...Read more about Incident Manager INDMore
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Job Purpose The key purpose of this role is to support the delivery of core products, systems, processes and associated business initiatives, for small scale business process improvements and Change initiatives and programmes. The role holder will be responsible for identifying functional and non-functional requirements against the agreed internal and external change need. The Business Analyst will be responsible for the facilitation, capture, analysis and challenge of business requi ...Read more about Business Analyst - Tier 2 INDMore
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Job Purpose The SharePoint Lead is responsible for leading and enhancing OSB’s SharePoint and Microsoft 365 development capability to build and deploy SharePoint and M365 solutions as per business need. You will provide leadership to the team focusing on creating a customer centric mindset via team mentoring upskilling and improving our delivery processes. Additionally, you will provide consultancy to our wider business to define solution and designs to delivery their outcomes, levera ...Read more about Team leader, SharePoint INDMore
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Job Purpose The key purpose of this role is to build rapport both over the phone and email with the customers and to deal with all the queries raised by customer in a professional manner. You'll spend most of your time with customers undertaking reviews, building strong lasting relationships and helping them by offering simple, straight forward support. You will also spend sometime of the day processing customer requests received through means other than phone. Responsibilit ...Read more about Mortgage Customer Retention Officer INDMore
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Job Purpose The key purpose of this role is to build rapport both over the phone and email with the customers and to deal with all the queries raised by customer in a professional manner. You'll spend most of your time with customers undertaking reviews, building strong lasting relationships and helping them by offering simple, straight forward support. You might have opportunity to travel to UK based on the business requirement. Core Responsibilities Handling incomin ...Read more about Customer Service Officer, Savings - Tier 2 INDMore