Specialist, Program Support Operations

About the Role :

• The Specialist role, within the Program Support Operations team, plays an important role in partnering with our Client Services team to provide high caliber operational support that keep our client programs functioning on a day to day basis. Each member of the team will support a variety of critical functions for our client programs including: facilitation of the onboarding and offboarding process for contingent workers, report generation for both internal and external stakeholders, customer service for external inquiries, and more.  The Program Support Operations team within Magnit offers a unique opportunity for team members to apply their interest in delivering top notch client support, while applying principles of operational excellence to ensure the support provided is also consistent, efficient, and scalable for future company growth.

What you’ll do:

• Facilitate the onboarding, extensions, and offboarding processes for contingent workers, including securing contingent worker employment documentation and facilitating the background check process
• Provide support as needed to contingent workers, our staffing supplier partners, and client managers.  This includes responding to inquiries, basic issue resolution, and securing timecard submittals and approvals Prepare, review, and deliver a variety of reports for both internal and external stakeholders
• Partner with the Program Support Operations leadership and internal Magnit Client Services team to maintain Standard Operating Procedure (SOP) documentation in a way that ensures processes are documented for both personal use and cross coverage as needed Act as a partner to Client Services team by actively participating in check-in discussions to further develop understanding on how to best provide the level of support required by the client
• Develop proficiency within the respective client Vendor Management System (VMS) that includes updating and maintaining data to ensure accurate records are maintained such as worker extensions, pay/ bill rate adjustments, cost center updates, etc.
• Consistently evaluate regular processes for opportunities to implement efficiencies, which will reduce time spent and ensure adequate controls are in place to support future growth, accuracy, and sustainability.
• Manage client related processes to ensure client SLAs and internal department SLAs/ deadlines are consistently met Act as an initial point of contact with contingent workers to address issues and refer/ escalate to the appropriate contact/ department within the Magnit organization as needed Support department wide initiatives, projects, or ad hoc client needs as requested

Minimum Qualifications

• Bachelor’s degree preferred
• Strong administrative, organization and customer service skills
• Excellent written and verbal communication skills. 
• Ability to work independently, drive process improvements, and simultaneously manage multiple priorities and deadlines
• Proficiency in MS Office (Outlook, Excel, Word)