Senior Account Manager

Purpose of the Job

The Senior Account Manager will work to ensure solutions are developed and delivered on time and against operational and financial business targets.

This individual needs to be a strong leader who can focus on the vision and strategies of the account while managing the tactical components of running the daily business. Balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans.

The perfect candidate will have either senior agency experience and production management experience with a proven track record for delivering client solutions and nurturing relationships.

As Senior Account Manager you will be responsible for:

• Delivering operational excellence
• Delivering effective growth strategies and managing the opportunities for the Client
• Managing and developing key client relationships
• Managing and owning the project cycle and leading the pitch
• Achieve and excel growth targets

You will be responsible for maintaining an excellent standard of communication with the existing client and developing relationships and ways of working with this client.  You will be co-ordinating and liaising with the global team and operations team to deliver your objectives.

You will be a confident ‘self starter’ with excellent communication, relationship building and organisational skills.   This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients.  Strong Client facing and presentation skills are essential as is a strategic brain and the ability to question the norm and look outside the box.

Please note this is a hybrid working position based out of our Istanbul office.

Key Responsibilities

• Media and discipline neutral, the Senior Account Manager proactively finds opportunity by looking for the best way of maximising delivery for the brand and driving this opportunity with our Client.
• Working with internal studio and strategic suppliers to deliver the best solutions. The Senior Account Manager will have the ability to influence client thinking to produce outstanding results.
• Our ideal candidate will also have an intuitive understanding of agency operations and be able to direct strategy and work with the teams.
• Attending WIPs and meetings and taking / influencing key briefs from the client showing a clear understanding of requirements.
• Deliver excellent service to client with a professional 'can do' attitude at all times.
• Develop and maintain excellent relationships with key contacts.
• Providing technical input and advice on projects as required to achieve high quality standards

Knowledge, Skills + Experience

• Experience in liaising directly with clients and advising on campaign print/digital solutions is preferred
• Extensive Client Service experience is essential
• Senior account management experience, working within a contracted environment to strict SLAs (service level agreements) and KPIs (key performance indicators)
• Previous experience working in print/ print management/ print buying/ marketing print procurement essential
• Naturally builds and maintains rapport with the client
• Is comfortable analysing and interpreting financial data and produces accurate reports
• Works collaboratively with others in pursuit of team goals
• Identifies opportunities for continuous improvement
• Takes a logical and systematic approach to work
• Takes a flexible approach to work and encourages others to do so
• Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members
• Ability to understand current/changing business strategy and participate in delivering it
• Has built credible customer relationships at senior level
• Can identify business issues and develop risk mitigation strategies
• Sound understanding of Marketing Services concepts
• Ability to deal with the ambiguity associated with working in a fast paced and changing environment
• Exceptional communication, problem solving and cross-group collaboration skills
• Strong presentation skills, ability to present convincingly to a senior audience
• Excellent analysis and critical thinking skills
• Fluency in English and Turkish is required
• Sound financial reporting and forecasting experience