[I-IAP]IS Enterprise Applications - ServiceNow App Developer

Who We Are

Magnit is the evolution of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit’s integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe. 

ServiceNow Application Developer

Responsibilities:

• Utilize expertise in design, development, and implementation within the ServiceNow platform.
• Define solutions that align with out-of-the-box capabilities across the platform.
• Proactively identify and resolve potential issues with internal and external stakeholders.
• Provide technical guidance and serve as an escalation point for the extended ServiceNow team.
• Stay updated on the latest ServiceNow features and product offerings.
• Drive continuous service improvement by establishing best practices, reusable assets, and refining implementation processes.
• Determine optimal utilization of tools and techniques such as infrastructure scripting, configuration management, automated testing, and DevOps practices to enhance delivery quality, speed, and experience.
• Generate and maintain technical design and configuration documents.
• Foster connections with key contacts and stakeholders internally and externally to drive process efficiency in implementations.
• Troubleshoot issues, conduct root cause analysis, and propose effective solutions, considering upstream and downstream impacts.
• Lead design review sessions.

Required Qualifications and Background:

• 3-5 years of experience in ServiceNow platform.
• Excellent communication skills, both written and verbal, with an aptitude for online interaction.
• Experience managing ServiceNow implementations, including customer interactions and escalations.
• Proficiency in web development languages such as JavaScript, XML, AngularJS, Bootstrap, and HTML/CSS.
• Experience with web service integrations using SOAP and REST.
• Familiarity with the full software development life cycle, including analysis, design, coding, testing, and promotion into production.
• Ability to administer a ServiceNow instance, configure security, establish service level agreements (SLAs), develop workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items, and updates to existing solutions.
• Skills in developing, designing, configuring, and rolling out new application modules, workflows, catalog requests, and record producers.
• Proficiency in creating custom widgets, reports, and applications.
• Experience with developing, designing, configuring, and rolling out service portals and customer service management portals.
• ServiceNow experience with ITSM, CSM, Service Portal, and HR products.

Required Knowledge, Skills, and Abilities:

• Proactive personality with a can-do attitude.
• Excellent relationship-building skills.
• Strong analytical skills, including trend observation and making suggestions based on results.
• Availability and responsiveness to questions, clarifications, and instructions.
• Ability to tailor communication for different audiences at various levels.
• Self-starter experienced in leading development tasks.
• Outstanding written communication skills.
• Ability to effectively demonstrate concepts visually and in writing to enable confident decision-making by stakeholders.
• Strategic approach to solution design, with the ability to develop and execute tactical plans in support of the strategy.
• Excellent coaching, motivating, and directing skills for a multidisciplinary team of ServiceNow professionals.

Desirable:

• Bachelor's/Postgraduate degree or professional qualification in Computer Science or a similar field of study.
• ServiceNow Developer certifications.
• Active involvement in the ServiceNow community.