Regional Account Director

Purpose of the Job

Are you ready to take the lead of a dynamic team and drive the success of prestigious global clients in the fashion and electronics industries? As the Regional Account Director, you will be at the forefront of our efforts to develop and nurture key client relationships, unlock new growth opportunities, and deliver exceptional solutions that exceed expectations.

In this pivotal role, you’ll leverage your extensive retail marketing experience and deep industry knowledge to build and strengthen relationships with our clients, ensuring that every project is delivered on time, on budget, and to the highest standards of quality. You will be the strategic mastermind behind our client services, guiding a talented team of project and production managers to achieve outstanding results. Your passion for strategic and creative solutions will drive our success and cement our reputation as leaders in the retail store execution space.

Key Responsibilities

Business Responsibilities

• Develop and expand strong, strategic relationships with client stakeholders to increase revenue opportunities while maintaining superior service and transparency standards.
• Deliver value to clients by managing existing program scopes and identifying new workstreams/solutions leveraging our full suite of services.
• Build and implement client development plans and strategies to achieve and exceed growth targets.
• Manage the financial performance of accounts, including risk analysis and mitigation.
• Conduct contract reviews and renewals in collaboration with the legal department.
• Develop strong relationships with senior key decision-makers.
• Possess exceptional presentation skills, capable of engaging senior management on the client side and explaining our company’s value proposition.

Operational Excellence

• Support your team to deliver operational excellence by defining KPIs, monitoring performance, and driving continuous improvement.
• Resolve issues and quality concerns promptly, implementing effective corrective actions.
• Ensure compliance with company operating procedures across on-site and off-site account teams.
• Play a leading role in client satisfaction, including client liaison and management of internal resources and external suppliers.

Team Management

• Provide strong leadership to account teams, ensuring alignment with company goals and client expectations.
• Manage the personal development of team members through appraisals, one-on-one meetings, mentoring, and training.

Knowledge, Skills + Experience

• Extensive client service management experience, ideally with time spent working on client sites.
• Strong experience engaging with senior-level decision-makers and presenting account strategies.
• Proven ability to manage work in a fast-paced retail environment; experience with general construction companies is a plus.
• Demonstrated experience in developing and maintaining client relationships.
• Significant experience managing large P&L budgets.
• Excellent interpersonal skills, able to build positive relationships at all levels up to Board level.
• Exceptional communication skills—verbal, written, and presentation—with clarity of expression.
• Passion for quality and high standards.
• Extensive people management experience, including performance management and team leadership.
• Experience managing department financials.