Senior Director, Commercial Operations

Cambridge, MA, USA ● Virtual Req #21
Tuesday, May 21, 2024

POSITION TITLE: Senior Director, Commercial Operations


This position reports to our global HQ in Cambridge, MA, and is fully remote within the US. Travel is expected domestically and internationally when needed.


Who we are:

TriNetX was founded on the idea that incorporating real-world data results in better clinical trial design, improves the site selection and patient recruitment process, and generates real-world evidence (RWE) to advance the collective understanding of human health. TriNetX collaborates with the majority of industry leaders, including 13 of the top 15 pharmaceutical companies, and is powered by an impressive network of 170 healthcare organizations across 30 countries.

As a result of its reach and rapidly expanding network, TriNetX has become the market leader in protocol design, feasibility, and site selection. Researchers have leveraged the TriNetX network to analyze over 39,000 protocols, presented over 10,000 clinical trial opportunities to its healthcare members, and reduced site identification time in clinical trials by 50%.

Currently, TriNetX healthcare organization members contribute access to a patient population of 400 million, representing over 40 billion clinical observations. TriNetX has a worldwide presence, with a global headquarters located in Cambridge, Massachusetts, EU headquarters in Ghent, Belgium, and additional offices in London, Madrid, Melbourne, Sao Paulo, Singapore, Tokyo, Germany, and Santa Rosa, California. TriNetX is one of the fastest-growing, privately held companies in the area’s life sciences corridor.


What challenges we work on:

TriNetX is the global health research network that optimizes clinical research and enables discoveries through the creation of real-world evidence. TriNetX combines real-time access to longitudinal clinical data with state-of-the-art analytics to answer complex research questions at the speed of thought.  Each member of our community shares in the consolidated value of our global, federated health research network that connects clinical researchers to the patient populations that they are attempting to study.


What you will be doing:

  • Develop innovative processes and tools to support commercial performance across the department
  • Develop, maintain, and routinely track key strategic achievements and metrics through various deal stages
  • Develop visualizations of various performance metrics including forecasting, account management, compensation
  • Develop creative ways to share data across Commercial and the company in full to support timely and informed decision making
  • Collaborate closely with Sales Operations on the visualization of key performance indicators for the sales and account management team within
  • Address questions from Commercial leadership, the sales team, the account management team, and other related functions regarding analytics, reports, performance, and other related topics
  • Support leadership in annual and long-range planning activities
  • Support various reporting activities throughout quarterly and annual cycles
  • Partner closely with Commercial leadership to develop, roll out and implement annual compensation plans for the Commercial team
  • Partner cross-functionally with Sales Operations, Finance, Sales, Account Management, and other teams to deliver meaningful solutions
  • Track progress against commercial plans including a commercial budget, forecast, and compensation to provide meaningful insights
  • Become a subject matter expert and resource to the company and Commercial leadership in key commercial metrics
  • Partner with leadership to support various initiatives to drive collaborative selling processes across the organization
  • Liaise with other departments and functional teams on business unit activities and to track progress against shared goals and objectives
  • Partner with the Chief Commercial Officer to monitor and analyze department process flow to develop more efficient procedures and use of resources while maintaining a high level of accuracy
  • Special projects, ad hoc analysis, and reporting as needed
  • Report to Chief Commercial Officer


What you bring to TriNetX:

  • BA or BS degree required in Accounting, Finance, or related field; mastered preferred for Executive Director level
  • 6-10+ years of work experience
  • Prior experience in Commercial Operations or Sales Operations preferred
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills to drive initiatives and serve as a valued thought partner to CCO and Commercial organizations in full
  •  Demonstrated track record of ability to collaborate and work cross-functionally to drive results in a fast-paced environment
  • Proven ability to get things done and grow responsibilities over time
  • Strong written and oral communication skills
  • Ability to think creatively, highly driven and self-motivated
  • Ability to work independently and as a team member with excellent interpersonal skills
  • Strong sense of pride and ownership and a demonstrated willingness to go the extra mile
  • Advanced Microsoft Excel and PowerPoint skills; ability to build informative and captivating slides



Learn more about TriNetX:
Please feel free to check out our website and our careers page to learn more. We are social and you can follow us on Twitter @TriNetX, LinkedIn, The Muse and be sure to read our blog

Interested in joining our community?
TriNetX is an Equal Opportunity Employer. All persons are considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex or gender, marital status, sexual orientation, genetic information, gender identity, veteran status, or any other characteristic or status protected by applicable federal, state or local laws.

This Organization Participates in E-Verify
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

E-Verify Works for Everyone
For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.


Other details

  • Pay Type Salary
  • Min Hiring Rate $160,000.00
  • Max Hiring Rate $190,000.00
  • Required Education Bachelor’s Degree
Location on Google Maps
  • Cambridge, MA, USA
  • Virtual