Account Manager

Purpose of the Job

We have a new and exciting opportunity for an Account Manager to join the team working for an international sports retailer. Our client, is focussed on market position in a competitive and innovative retail environment and needs us to support, enhance and drive the success of their in-store execution.

The Account Manager will work within the South Cluster team to ensure that client campaigns are managed from creative through to delivery or installation, on time and against operational and financial business targets. You will be responsible for maintaining an excellent standard of communication with existing clients and developing relationships and ways of working with new clients.  You will be co-ordinating and liaising with the global team and operations team to deliver your objectives.

We are seeking a retail focussed individual with production management experience (particularly around special executions/shop in shop/window display) and with a proven track record in delivery of client solutions to demanding timelines and objectives.

Key Responsibilities

• Account Manager proactively finds opportunity by looking for the best way of maximising delivery for the brand and driving this opportunity with our Clients
• Working with internal studio and strategic suppliers to deliver the best solutions. The Account Manager will have the ability to influence client thinking to produce outstanding results
• Our ideal candidate will also have an intuitive understanding of agency operations and be able to direct strategy and work with the teams
• Attending WIPs and meetings and taking / influencing key briefs from clients showing a clear understanding of requirements and cascade to local teams globally
• Deliver excellent service to client with a professional 'can do' attitude at all times
• Develop and maintain excellent relationships with key contacts
• Providing technical input and advice on projects as required to achieve high quality standards

Skills, Knowledge + Experience 

• Naturally builds and maintains rapport with the client
• Strong communicator, able to balance the operational detail with exec summaries for different audiences
• Experience of working with brand marketing teams and able to demonstrate a common language and goals
• Experience of managing and delivering In Store activation campaigns in sports/fashion retail environments
• Co-ordination of a complex supply chain to deliver multi-disciplined products in a single campaign
• Client service management experience, ideally with time spent working on the client site
• Efficient time/project management overseeing processes, priorities and costs at all times
• Passion for retail, thriving in a fast-paced environment
• Technical expertise surrounding retail installations, providing input during briefings to achieve optimum solutions
• Proficient in creating solutions based on the campaign needs, and aligning to the overall HH Global account strategy
• Passion for quality and sustainability
• Confident in managing financial data aligned to the agreed commercial model
• Highly proficient in excel and the MS suite
• Fluent in Italian and English to a professional business level