Account Coordinator

Purpose of the Job 

The Account Coordinator will be responsible for supporting the Account Director or Manager and other account team members develop and coordinate projects production and deliver. This. person will work closely with suppliers, internal team members, and external stakeholders (client) to ensure projects are purchased and executed in a way that ensures quality and competitive pricing while overseeing and executing a high volume of complex projects.

Key Responsibilities

• Assist with project and creative briefs, gathering project requirements and managing production aspects on behalf of the client, working with vendors on delivery timetables, and maintaining up to date status of assigned projects.
• Manage product and vendor pricing processes to produce the highest quality deliverables within budget and deadline
• Assess project requirements and provide printing/production options; help establish baseline cycle times and budgets for reoccurring project types.
• Coordinate production suppliers.
• Negotiate pricing with production suppliers and ensure realistic production schedules while reducing rush charges
• Support the Account Director or Manager gathering information needed to set up client presentations or monthly reports.
• Execute production efficiently in accordance with the procedures described in business processes.
• Collaborate with internal departments to ensure on-time delivery of all campaigns and projects.
• As a team member the coordinator will be also responsible on adding effort to accomplish monthly sales account budget.
• Build and develop successful relationships with various client business stakeholders.
• Prepare status reports for all active projects for the Account Director or Manager for review and company use.
• Ensure goal tracking and achievement of SLAs and KPIs is consistent with client standards and contractual requirements and internal KPIs related to operational efficiency.
• Input all project specifications and relevant data into an internal procurement system and maintain key data points in the system, including customer quotes, purchase orders, and invoices.

Knowledge, Skills + Experience

• Bachelor’s Degree in related discipline
• 3+ years of professional work experience in a creative agency, marketing, trade marketing or general client/customer service environment.
• Strong attention to detail with proven project management skills.
• Excellent communication and presentation skills, with the ability to interface with senior level professionals.
• Highly proficient with MS Office software, especially Excel and PowerPoint.
• Entrepreneurial minded with an internal drive to continuously hit goals and succeed.
• Experience excelling within fast paced, high energy environments.