Specialist, Program Support Operations

Why Magnit:

• Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit integrated workforce management (IWM) platform supported by data, software, intelligence and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.  

About the Role:

• This position , within the Program Support Operations team, plays an important role in partnering with our Client Services organization to provide high caliber operational support that keep our client programs functioning on a day to day basis.   Each member of the team will support a variety of critical functions for our client programs including: facilitation of the onboarding and offboarding process for contingent workers, report generation for both internal and external stakeholders, customer service for external inquiries, and more.  The Program Support Operations team within Magnit offers a unique opportunity for team members to apply their interest in delivering top notch client support, while applying principles of operational excellence to ensure the support provided is also consistent, efficient, and scalable for future company growth.

What You Will Do

• Ensure that the vacancies (Job Requirements) are being fulfilled by the suppliers listed within the clients and following up on the same.
• Reaching out to suppliers to propose their suitable candidates to the open vacancies (Job Requirements) via phone calls.
• Keeping the client manager informed regarding the changes in the vacancies (Job Requirements)
• Provide support as needed to our staffing supplier partners and client managers via phone calls (inbound/outbound) and emails. This includes responding to inquiries & basic issue resolutions.
• Partner with the internal PRO Client Services team to maintain Standard Operating Procedure (SOP) documentation in a way that ensures processes are documented for both personal use and cross coverage as needed.
• Act as a partner to Client Services team by actively participating in check-in discussions to further develop understanding on how to best provide the level of support required by the client.
• Develop proficiency within the respective client Vendor Management System (VMS).
• Consistently evaluate regular processes for opportunities to implement efficiencies, which will reduce time spent and ensure adequate controls are in place to support future growth, accuracy, and sustainability.
• Manage client related processes to ensure client SLAs and internal department SLAs/ deadlines are consistently met
• Act as an initial point of contact with suppliers to address issues and refer/ escalate to the appropriate contact/ department within the PRO organization as needed.
• Support department wide initiatives, projects, or ad hoc client needs as requested.

What You Will Need

• Bachelor’s degree preferred
• Strong administrative, organization and customer service skills
• Excellent written and verbal communication skills 
• Fluent written and spoken English
• Ability to work independently, drive process improvements, and simultaneously manage multiple priorities and deadlines
• Proficiency in MS Office (Outlook, Excel, Word)

What Magnit offers’ you:

• At Magnit we provide some of the best in class Competitive Salary, Growth opportunity, Exposure, Ability to make an impact,  benefits, Equal Opportunity, strong culture & good environment