[I-IAP]IS Enterprise Applications - ServiceNow App Developer

ServiceNow Application Developer

Responsibilities:

• Utilize expertise in design, development, and implementation within the ServiceNow platform.
• Define solutions that align with out-of-the-box capabilities across the platform.
• Proactively identify and resolve potential issues with internal and external stakeholders.
• Provide technical guidance and serve as an escalation point for the extended ServiceNow team.
• Stay updated on the latest ServiceNow features and product offerings.
• Drive continuous service improvement by establishing best practices, reusable assets, and refining implementation processes.
• Determine optimal utilization of tools and techniques such as infrastructure scripting, configuration management, automated testing, and DevOps practices to enhance delivery quality, speed, and experience.
• Generate and maintain technical design and configuration documents.
• Foster connections with key contacts and stakeholders internally and externally to drive process efficiency in implementations.
• Troubleshoot issues, conduct root cause analysis, and propose effective solutions, considering upstream and downstream impacts.
• Lead design review sessions.

Required Qualifications and Background:

• 3-5 years of experience in ServiceNow platform.
• Excellent communication skills, both written and verbal, with an aptitude for online interaction.
• Experience managing ServiceNow implementations, including customer interactions and escalations.
• Proficiency in web development languages such as JavaScript, XML, AngularJS, Bootstrap, and HTML/CSS.
• Experience with web service integrations using SOAP and REST.
• Familiarity with the full software development life cycle, including analysis, design, coding, testing, and promotion into production.
• Ability to administer a ServiceNow instance, configure security, establish service level agreements (SLAs), develop workflows, business rules, UI pages, UI actions, UI policies, ACLs, catalog items, and updates to existing solutions.
• Skills in developing, designing, configuring, and rolling out new application modules, workflows, catalog requests, and record producers.
• Proficiency in creating custom widgets, reports, and applications.
• Experience with developing, designing, configuring, and rolling out service portals and customer service management portals.
• ServiceNow experience with ITSM, CSM, Service Portal, and HR products.

Required Knowledge, Skills, and Abilities:

• Proactive personality with a can-do attitude.
• Excellent relationship-building skills.
• Strong analytical skills, including trend observation and making suggestions based on results.
• Availability and responsiveness to questions, clarifications, and instructions.
• Ability to tailor communication for different audiences at various levels.
• Self-starter experienced in leading development tasks.
• Outstanding written communication skills.
• Ability to effectively demonstrate concepts visually and in writing to enable confident decision-making by stakeholders.
• Strategic approach to solution design, with the ability to develop and execute tactical plans in support of the strategy.
• Excellent coaching, motivating, and directing skills for a multidisciplinary team of ServiceNow professionals.

Desirable:

• Bachelor's/Postgraduate degree or professional qualification in Computer Science or a similar field of study.
• ServiceNow Developer certifications.
• Active involvement in the ServiceNow community.