Lead Clinical Administrator

Blatchford is a multi-award winning, global manufacturer of some of the world’s most advanced prosthetic technology, bespoke seating solutions and orthotic devices. Our evidence-based approach and commitment to continuously challenge possibilities ensures our mobility solutions prioritise the wellbeing and long-term health of our users. 

Through science, technology, and maintaining a clear focus on people, we make mobility possible. 

Our Patient Solutions Team are proud to provide the wheelchair and specialist seating service on behalf of the NHS in Northampton and Kettering.  We have a fantastic opportunity for a Clinical Administration Lead to provide effective and efficient customer focused administration to the service.   

The role 

As Lead Clinical Administrator, you will motivate and develop the Customer Service Team, ensuring delivery and development of effective customer service processes that are accurately aligned and responsive to the needs of the service.  

Key duties.  

• Conducting performance reviews.  

• Monitoring and managing team performance.  

• Liaising with Warehouse and FSEs to regarding any quality or delivery issues.  

• Ensuring that all systems are updated and utilised.  

• Ensuring that rosters are managed and updated.  

• Ensuring support of Reception Service at Kettering and Northampton,  

• Managing the key performance indicators of the contract. 

• Assisting in producing monthly, quarterly and annual contract performance reports 

• Creating report summaries of Referrals, Waiting List, FSE and Warehouse performance. 

What are we looking for? 

Key skills 

• Management qualification NVQ or equivalent.  

• Experience of providing customer service/administration service in a healthcare environment 

• Previous experience of managing a small customer service/administration team 

• Excellent verbal and written communication skills 

• Competent in Microsoft Office packages and confident in using bespoke packages,  

• Able to prioritise and manage own workflow and workload and that of others 

What can we offer you? 

Benefits 

• Highly competitive salary 

• 25 days holiday (rising with service) 

• Opportunity to purchase additional holiday 

• Pension 

• Discounted shopping and leisure activities 

• Health cash plan 

• Cycle to work scheme 

If you feel you have the relevant experience to be considered for this Lead Clinical Administrator position, please apply now. 

INDBLATCHFORD