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Learning & Development Consultant

Randalls Way, Leatherhead KT22 7TW, UK Req #120
16 April 2024

 POSITION DETAILS:

Position Title:

Learning and Development Consultant

Reports to (POSITION):

Career Pathway Manager

Team:

HR & Admin

Department:

HR

Grade (If Applicable):

N/A

 

PURPOSE OF JOB:

(OVERALL DESCRIPTION OF THE POST WITHIN THE TEAM AND ORGANISATION)

Working with all departments to create and develop Bytes learning and development offering and ongoing training frameworks to engage new starters and develop employees.  Take Byte’s training programmes into the future with a skills first approach to drive adoption and engagement.

 

 

KEY RESPONSIBILITIES:

  • Working with Managers to design, deliver and facilitate training, induction, and personal development programmes for each job role within the business
  • To create and maintain online documentation and training solutions for a full training solution
  • Oversee appropriate training information and courses in the Bytes HR system with the wider team
  • Assist and ensure appropriate content is available for mandatory Company compliance training
  • Create innovative and engaging course content

INDIVIDUAL RESPONSIBILITIES:

  • Creating and Developing Training Programmes for our in-house systems and delivering them to our team face to face and online, creating e-learning courses as refresher training for employees
  • Performing on-going training and following up with further training where required
  • Assist in the creation of competency tests for new starters to assess levels of knowledge
  • Promoting awareness of new features, benefits, and changes to processes in existing systems
  • Hosting drop-in sessions, floor walking and offering one to one training where required
  • Responsible for creating and updating documentation and e-learning material to allow delivery in multiple formats
  • Ensuring Training documentation and course material is always updated and available
  • Performing health/spot checks on procedural adherence with the offer of training to rectify any failures
  • Regular surveys run with staff to ensure training is meeting business needs
  • Work with Head of HR and Career Pathways Manager on competency frameworks

 

 

 

 

WIDER TEAM NETWORK

(WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY)

Internal

  • HR, Career Pathways, Managers, Directors, Training Team, Systems Support Team, Employees

External

  • Training Companies, Trainers, Training System Providers

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

(DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs)

Educational Qualifications:

  • Excellent written and verbal language skills essential
  • English Grammar & Language, Maths, and a Social Science qualification

ESSENTIAL

Professional Qualifications

  • CIPD or similar Training Qualification

DESIRABLE

Years of Experience

  • At least 3 years of experience in delivering training to users face to face

ESSENTIAL

Other Requirements

  • Expert knowledge in Word, Excel, and Outlook. Strong PowerPoint and other Office Tools advantageous.
  • Power Automate / PowerBI
  • Use of Authoring tools

ESSENTIAL

 

DESIRABLE

ESSENTIAL

 

CORE Competencies & SKILLS – BASED ON POSITION AND GRADE (IF APPLICABLE)

(INCLUDE CORE COMPETENCIES & SKILLS REQUIRED FOR THIS POSITION BASED ON THE GRADE)

  • Good IT Essential Skills and Knowledge
  • Previous Experience in successful delivery of Training, face to face, online and via e-learning
  • Writing online training content and using e-learning system to create training programmes essential
  • Previous experience of documenting training programmes and writing training manuals / help documentation essential
  • Ability to engage with others and take on suggestions and ideas to develop
  • Organised and efficient

 

MEASURES & GOALS

(HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED – WHAT ARE THE EXPECTED OUTPUTS)

OBJECTIVE

MEASURE

FREQUENCY

Create a training programme to allow employees to enter the business and receive basic training to perform well in their role as well as constant personal improvement

Staff retention, employee satisfaction (eNPS and internal surveys)

Review quarterly.  First milestone after 1 year.

Increase awareness within Bytes of training that is available to staff

HR System reporting on take up of training offered outside of mandatory programmes

Review quarterly.  First milestone at 9 months.

Pivotal role in refining the setup of the Learning Management within the Bytes HR system

Increased volume of training material accessible via the HR system

Review quarterly.  First milestone at 9 months.

Successful training programme

Employee and manager engagement in the process

First milestone at 12 months

 

Other details

  • Job Family Employee
  • Job Function Administration
  • Pay Type Salary
Location on Google Maps
  • Randalls Way, Leatherhead KT22 7TW, UK