DaaS Service Agent
Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.
We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.
Why Bytes?
- Over 600 staff (plans to double in size over the next 5 years)
- Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London or Manchester
- Winners of an array of industry awards
- Sunday Times Top 100 Best Places to Work
- Excellent training and career prospects offered
- Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
- Supporters of 85+ charities with strong commitment to diversity and sustainability
POSITION DETAILS: |
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Position Title: |
DaaS Service Agent |
Reports to (POSITION): |
Services Platform & Data Manager |
Team: |
Services Support |
Department: |
Service Delivery |
PURPOSE OF JOB: |
The purpose of the DaaS Service Desk Agent is to deliver excellent customer service through continuous improvement that gives customer confidence, you will do this by understanding customer’s needs, delivering technical excellence, and ensuring communication is concise, responsive and of a high quality.
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KEY RESPONSIBILITIES: |
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WIDER TEAM NETWORK (WHICH TEAMS WILL THE POSITION WORK WITH DIRECTLY AND WHO WILL THEY RELATE TO EXTERNALLY) |
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Internal |
PMO, Sales, Microsoft Specialists, Service Delivery Managers. |
External |
Customer Stakeholders and Vendors. |
CORE Competencies & SKILLS: |
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Other details
- Job Family Employee
- Job Function Technical Support
- Pay Type Salary
- Randalls Way, Leatherhead KT22 7TW, UK