Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

Your Future Starts Here

Why Bytes?

Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester
25 days holiday per annum plus bank holidays and Christmas period
Excellent learning and development opportunities
Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
Company wellbeing and social events
Sports and social clubs
Incentive trips
Employee Assistance Programme
Discounted private healthcare
EV scheme and Ride to Work scheme
Winners of an array of industry awards
Great Place to Work Certified
Sunday Times Top 100 Best Places to Work
Supporters of 85+ charities with strong commitment to diversity and sustainability

POSITION DETAILS:
Position Title:	Adoption & Change Management Practitioner
Reports to (POSITION):	Microsoft Services Manager
Team:	Technical Solutions
Department:	Technology

PURPOSE OF JOB:)
The Adoption & Change Management Practitioner supports the Adoption & Change Management Lead in driving the successful adoption and utilization of M365 technologies. This role involves assisting with change management initiatives, developing training materials, and providing support to end users.
KEY RESPONSIBILITIES:
Assist in the development and implementation of adoption and change management strategies for M365 technologies.
Support the creation and delivery of training materials, including videos, to support user adoption.
Collaborate with stakeholders to identify and address barriers to technology adoption.
Monitor and report on adoption metrics and user feedback.
Ensure best practices are followed in the use of SharePoint, including page design, administration, and permissions management.
Adoption and Change Management for Copilot
Training sessions with customers for applications across the M365 estate.
INDIVIDUAL RESPONSIBILITIES:
Conduct workshops and training sessions for power/super users.
Design and manage SharePoint pages, ensuring they meet organizational needs.
Assist end users with navigating SharePoint, finding and saving files, and managing file access.
Assist end users with tips and tricks for using Word, Excel, Teams, OneDrive
Develop and maintain documentation on best practices for M365 apps.

WIDER TEAM NETWORK
Internal	Pre-sales, Sales, Marketing and Support
External	Clients, Vendors and Partners

QUALIFICATIONS, EXPERIENCE, & SKILLS:
Educational Qualifications:
Degree qualified in relevant subject. GCSE A-C in Mathematics & English.	DESIRABLE ESSENTIAL
Professional Qualifications
Strong knowledge of M365 technologies, including SharePoint and Copilot.	ESSENTIAL
Excellent communication and organizational skills.	ESSENTIAL
Years of Experience
2+ years of experience in change management, user adoption, or a related role.	ESSENTIAL
Other Requirements
Ability to work collaboratively with cross-functional teams.	ESSENTIAL
Strong analytical and problem-solving skills.	DESIRABLE
Experience in creating and delivering training materials.	DESIRABLE

CORE Competencies & SKILLS – BASED ON POSITION AND GRADE (IF APPLICABLE))

Change management expertise

Proficiency in M365 technologies (SharePoint, Teams, OneDrive, Word, Excel)

Strong presentation and training skills

Excellent organizational and project management abilities

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Adoption & Change Management Practitioner

Other details