AWS and CSP Billing Manager

POSITION DETAILS:

Position Title:

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BYTES:

Established in 1982, Bytes has grown rapidly and now employs over 600+ people across 5 locations in the UK and Ireland. Our turnover in Financial Year 2019 was in excess of £520M. We work with SME’s, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally. There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

Your Future Starts Here

Why Bytes?

• Over 600 staff (plans to double in size over the next 5 years)
• Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London or Manchester
• Winners of an array of industry awards
• Sunday Times Top 100 Best Places to Work
• Excellent training and career prospects offered
• Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
• Supporters of 85+ charities with strong commitment to diversity and sustainability
  
  

PURPOSE OF JOB:

The AWS and CSP Billing Manager is responsible for managing and overseeing the billing processes for AWS (Amazon Web Services) and Microsoft CSP (Cloud Solution Provider) services. This role ensures the accurate and timely invoicing of customers, manages billing queries, and collaborates with various teams to improve billing systems and processes. The role requires a strong understanding of both AWS and CSP billing mechanisms, excellent leadership skills, and the ability to drive process improvements.

KEY RESPONSIBILITIES:

• Billing Management:
• Oversee and manage the end-to-end billing process for AWS and CSP services.
• Ensure accurate and timely generation and distribution of invoices.
• Manage and resolve billing queries and discrepancies in a timely manner.
• Conduct regular billing audits to ensure data integrity and accuracy.
• Team Leadership:
• Lead and mentor a team of billing specialists, providing guidance and support.
• Conduct performance reviews and develop personal development plans for team members.
• Foster a collaborative and high-performance culture within the billing team.
• Process Improvement:
• Identify and implement process improvements to enhance billing accuracy and efficiency.
• Collaborate with the IT and Finance teams to automate and streamline billing processes.
• Develop and maintain up-to-date process documentation.
• Customer Interaction:
• Work closely with customers to resolve billing issues and provide excellent customer service.
• Collaborate with the Sales and Customer Service teams to address customer concerns and improve satisfaction.
• Reporting and Analysis:
• Prepare and present billing reports to senior management.
• Analyze billing data to identify trends and areas for improvement.
• Provide insights and recommendations to support strategic decision-making.
• Compliance and Documentation:
• Ensure billing processes comply with relevant regulations and company policies.
• Maintain accurate and detailed billing records and documentation.

QUALIFICATIONS, EXPERIENCE, & SKILLS: 

Educational Qualifications:

• Degree in Finance, Accounting, Business Administration or related field

Professional Qualifications

• Experience with Microsoft Partner Centre and AWS billing systems.
• Knowledge of advanced billing reconciliation and audit techniques.
• Familiarity with compliance and regulatory requirements in billing.

Years of Experience

• Minimum of 5 years of experience in a billing or finance role, with at least 2 years in a managerial position.

Other Requirements

• Strong knowledge of AWS and CSP billing processes and systems.
• Excellent leadership and team management skills.
• Strong analytical and problem-solving abilities.
• Proficiency in billing software and financial management systems.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and manage multiple tasks simultaneously.