Microsoft Customer Success Coordinator

POSITION DETAILS:

Position Title:

Reports to (POSITION):

Team:

Department:

PURPOSE OF JOB:

We are seeking a highly motivated and experienced Microsoft Customer Success Coordinator.

The Microsoft Customer Success Coordinator will leverage data insights to identify and capitalize on opportunities for sales growth through the effective use of Microsoft’s funding and incentives programs. This role requires a deep understanding of Microsoft Commerce Incentives (MCI), Cyber Security Incentive (CSI), Azure Migrate and Modernise (AMM), and other related funding and incentive programs.

KEY RESPONSIBILITIES:

• Analyse data to identify opportunities for sales and specialist teams to maximize profits through Microsoft’s funding and incentives programs.
• Utilize data insights to suggest the next logical steps in the sales process.
• Collaborate with sales and specialist teams to ensure the effective use of Microsoft Commerce Incentives (MCI), Cyber Security Incentive (CSI), Azure Migrate and Modernise (AMM), and other programs.
• Develop and maintain dashboards and reports to track the performance and utilization of incentive programs.
• Provide training and support to sales and specialist teams on the use of data insights and incentive programs.
• Monitor and report on the effectiveness of incentive programs, providing recommendations for improvements.
• Stay up to date with the latest developments in Microsoft’s funding and incentives programs.

WIDER TEAM NETWORK

Internal

• Sales, Microsoft Practice, Presales Sales, Customer Success Managers

External

• Microsoft sales teams

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Qualifications:

• Proven experience working with Microsoft and a good understanding of MCI, CSI, AMM, and other Microsoft programs.
• Strong analytical skills with the ability to interpret complex data and turn insights into actionable recommendations
• Excellent communication and coordination skills to work effectively with various internal teams and stakeholders
• Familiarity with Microsoft Partner Centre and Incentives Portals.

ESSENTIAL

ESSENTIAL

ESSENTIAL

ESSENTIAL

CORE Competencies & SKILLS – BASED ON POSITION AND GRADE

• Tenacious Determination: Demonstrated grit and unwavering determination to overcome challenges and drive success for our company.
• Reliability for Optimal Outcomes: Committed to delivering the best possible results to enhance our company's success.
• Empathetic Problem-Solving: Patiently empathetic in understanding the historical context of issues, facilitating effective and lasting solutions.
• Strategic Vendor Relationship Building: Exceptional skills in fostering and maintaining strategic relationships, with a particular focus on our top vendor, Microsoft.
• Proactive and Agile Work Approach: Proficient in working proactively, independently, and with agility to achieve desired outcomes.
• Adaptive Team Player: Ability to work both independently and collaboratively as a team member, thriving in an environment that embraces continuous learning.
• Effective Communication: Strong written and verbal communication skills, capable of engaging with multiple stakeholders across the organization.
• Ownership and Leadership: Demonstrated ability to take ownership and lead cross-functional collaborative meetings to drive initiatives forward.
• Lateral Thinking and Innovation: Proficient in generating innovative approaches and solutions to tackle complex problems.
• Outstanding Organisational Skills: Exceptional organizational capabilities to manage multiple demands without missing critical deadlines.
• Creative Problem-Solving: Strong aptitude for creative problem-solving, finding inventive solutions to challenges.