Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023.

At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing.

Your Future Starts Here

Why Bytes?

Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester
25 days holiday per annum plus bank holidays and Christmas period
Excellent learning and development opportunities
Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area
Company wellbeing and social events
Sports and social clubs
Incentive trips
Employee Assistance Programme
Discounted private healthcare
EV scheme and Ride to Work scheme
Winners of an array of industry awards
Great Place to Work Certified
Sunday Times Top 100 Best Places to Work
Supporters of 85+ charities with strong commitment to diversity and sustainability

POSITION DETAILS:
Position Title:	Development Support Analyst
Reports to (POSITION):	Support & Compliance Manager
Team:	Development
Department:	Services & Solutions

PURPOSE OF JOB:

Bytes are currently recruiting for a Development Support Analyst to deliver high quality 1^st line technical support to our Cloud Billing and Adobe order teams and our Marketplace and portal support teams.

The successful candidate must be experienced in problem solving and data analysis and be equipped to quickly develop an understanding of the systems and processes they support and become expert in identifying and resolving problems that impact and delay staff and customer platform interactions

KEY RESPONSIBILITIES:

Provide 1^st/2^nd line support for Bytes E-Commerce applications responding promptly to support queries via phone/email/Teams chats and JIRA tickets.

Ensure a high degree of customer service for all support queries

Work closely with the Development and IT Support Teams to solve and escalate technical queries

Manage tickets in the Development support queue and properly record all actions and solutions

Ensure changes made to data and configurations are accurate and properly documented

Participate in team meetings

WIDER TEAM NETWORK

Internal

Development, IT Support, Sales Operations, CSP Billing, Accounts

External

Customers, Resellers, Vendors

QUALIFICATIONS & EXPERIENCE
Qualifications
Educated to GCSE Level with minimum of A-C Grade in Math and English	ESSENTIAL
Proficient with Microsoft Excel and Outlook	ESSENTIAL
Years of Experience
1+ years’ experience in IT role	ESSENTIAL
Other Requirements
Ability to quickly gain knowledge to be seen as trusted and competent support team member	ESSENTIAL
Prior experience supporting Web Application platforms	DESIRABLE
Experience with business processes and best practices in a typical E-Commerce platform	DESIRABLE
Understanding of cloud software solutions, what they are and how they are purchased.	DESIRABLE
Postman API Platform Experience	DESIRABLE
Basic SQL skills	DESIRABLE

CORE Competencies & SKILLS

Ability to work proactively, independently and in an agile manner to achieve desired outcomes.

Ability to work both independently and as a team player and enjoy working in an environment that requires continuous learning

Written and Verbal Communication skills, and capable of communicating with senior stakeholders across the business

Excellent organizational skills and ability to juggle multiple tasks without missing deadlines

Strong creative problem-solving skills

MEASURES & GOALS

(HOW WILL THE SUCCESS OF THE PERSON IN THIS POSITION BE MEASURED – WHAT ARE THE EXPECTED OUTPUTS)

OBJECTIVE

MEASURE

FREQUENCY

Resolve Issues

Against SLA (min 4 hour response)

Every incident

Apply Now

Software Support Engineer

PURPOSE OF JOB:

KEY RESPONSIBILITIES:

MEASURES & GOALS

Other details