Program Manager, Client Services
Who We Are
Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.
About the Role
Program Manager is accountable for managing the MSP/VMS program at their designated account(s). They must ensure that Magnit is an indispensable, trusted partner to the client, delivering on the contractual scope of services, maintaining a high level of customer satisfaction, managing day-to-day site operations, and Magnit’s onsite team. Program Manager’s scope may be regional or global, with services that may encompass some or all of Magnit’s service offerings (MSP/EOR/VOP).
What You Will Do
- Deliver Magnit’s contractual scope of services through regular interaction with the client users, staffing partners, and Magnit colleagues
- Demonstrate a comprehensive mastery of all day-to-day and strategic operational functions that are required to service the client
- Maintain and demonstrate knowledge of client’s industry, products, markets, competition, and financial positions
- Manage quality delivery in working with the onsite team and offsite assigned colleagues
- Partner closely with the Director of Client Services to introduce new services to the client and for support and guidance on program delivery, issue resolution, and account management
- Manage Supplier relationships ensuring close communication and collaboration
- Partner with Magnit’s offsite functional leaders to leverage best practices and to ensure the program maintains a high standard of delivery throughout
- Participate in all relevant training programs available internally for business and professional development
- Manage and provide continuous improvement initiatives
- Manage and interact with Magnit’s pay rolled workers at the client site in accordance with all relevant labor laws and legislative practices for each jurisdiction under management
What You Will Need
- Bachelor’s degree
- 10+ years of experience working in a relevant area such as staffing industry operations, HR/recruiting, MSP or customer service is preferred
- Management experience that includes supervisory responsibilities of 1-4 direct reports
- Previous management experience in business development/client management, Temporary Staffing management, and/or Human Resources
- Working knowledge of labor and employment laws
- Experience with on-site operations for Fortune 500/1000 companies preferred
- Extensive vendor management experience across disciplines and geographic locations preferred
- Strategic thinking and complex problem-solving skills
What Magnit will Offer You
At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!
Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!
If this role isn’t for you
Stay in touch, we will let you know when we have new positions on the team.
To see a complete list of our open career opportunities please visit.
https://magnitglobal.com/us/en/company/careers.html
To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.
As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.
By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.
https://magnitglobal.com/us/en/privacy-notice.html
Other details
- Job Family Staff Jobs
- Pay Type Salary
- Pune, Maharashtra, India