Customer service IT Business Analyst (hybrid)

Position Title: SAP Specialist Sales and Distributions Business Analyst (hybrid)

A Day in the Life 

As a SAP Specialist Sales and Distributions Business Analyst, you will be a part of the Application Support Team within the global IT department. You will support the maintenance and the deployment of business applications, related to the processes managed mainly with SAP - S/4. The main area of responsibility will focus on customer care and service and repair, but it could also include other business processes – i.e. manufacturing, procurement, supply chain and support business flows.

Responsibilities may include the following:

• Support the implementation of S4Hana in Mozarc
• Consult with business stakeholders – and develop relationships with business partners (both from IT and business units) - to understand and evaluate our current business processes and identify business problems and needs, translating them into ERP system requirements.
• Provide technical expertise for system functional specifications and deploy new and current systems, processes, and procedures, determining the best path for solving business problems/opportunities into high-level business ERP solution
• Develop solutions to complex business problems, which require the regular use of ingenuity and innovation. Ensure solutions are consistent with organization objectives according to business impact and prioritize work accordingly.
• Configure system settings and options; plan and execute unit, system, and integration testing to meet business requirements
• Provide training, knowledge transfer, reports, and documentation
• Stimulate cross-function changes and rationalize and improve the processes, ensuring business solutions developed across the organization are aligned to standards and Quality System
• Ensure that Mozarc Medical's systems and the information on them are protected in accordance with best information protection practices.
• Ensure all IT systems/applications fulfill required software validation needs.
• Respond to all incidents and requests raised by business and manufacturing users in own job area

Must Have:

• Bachelor’s degree in management engineering or similar (with particular focus on business processes)
• >5 years of experience in the IT department supporting business with SAP
• Experience in Business To Customer system implementation through S/4- SAP
• Experience in SD module implementation through S/4- SAP

Nice to Have:

• Other languages are considered a plus
• Experience in using/supporting SAP ERP and associated integrations
• Excellent communication skills
• MS Office (Excel – advanced level)
• Ability to work under minimal supervision

• BTC implementation
• EDI implementation/management

• SAP 4/HANA implementation