Quality Coordinator

Purpose of the Job

The role is to assist the Quality and Compliance Manager on daily operations, to ensure products are conform with the agreed quality standards, fit for purpose (function) and comply with safety and regulatory requirements on behalf of FMCG/Retail brands.

The Quality Coordinator will work with our internal teams and 3^rd party partners.

The candidate will be familiar with best practices in the Quality Assurance field and have a solid understanding of the retail and FMCG industry and complex manufacturing processes (understanding production tolerances).

Principal Accountabilities:

• Maintain the QA documentation for each project Prepare documentation for 3^rd party laboratory service providers on lab-testing jobs
• Liaise with our 3^rd party laboratory service providers to ensure smooth QA process, monitor testing schedules and keep record of the reports in the department’s filing system

The Central Sourcing Office role is distinct from that of the operational buyers located at client sites. Our role is to facilitate product procurement from Asia on behalf of the buyers and managers in countries/regions for HH Global and their clients.

The role reports into the Quality + Compliance Manager, APAC, the role is based in Shenzhen.

Key Responsibilities

Quality Assurance process

• Join kick-off meetings with the internal team and suppliers
• Maintain and update the QAP documentation (Quality Assurance Protocol)
• Prepare the testing application form after the kick-off meeting
• Monitor the testing status, inform the team of the test results and follow up re-test details with 3^rd party lab and the internal team when test failed. Escalate any failed tests to Quality and Compliance Manager
• Review the Sample Evaluation Reports from Production Managers

Product Risk Assessment

• Assist the Quality & Compliance Manager on the Risk Assessment of each project
• Document the Product Safety Review of the products

Operations

• Follow up timely PO issuance with CSO Admin coordinator
• Upload test reports and invoices to the department’s filing system
• Update our Lab Testing PO tracker timely
• Coordinate monthly payment with CSO Admin coordinator and finance
• Draft the DOC (Declaration Of Conformity) at the project level and ensure it is uploaded in the department’s filing system once signed by the supplier

Knowledge, Skills + Experience

• 3 years work experience in the quality field
• Experience in the promotional items, electrical, packaging and/or POSM marketplace
• Strong understanding of manufacturing processes
• Knowledge in ISO quality systems and QA and QC systems
• Experience with safety and regulatory compliance standards
• Self-motivated with the ability to work under pressure and be a good team player
• Experience working in a global organisation and supporting the global team
• Attention to detail and problem solving skills
• Proficiency in MS Office (MS Excel, Word and PowerPoint)
• Fluent English and Mandarin
• High level of personal integrity